Client References
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Museum der Illusionen Hamburg
Hamburg, Germany
Museum der Illusionen Hamburg deployed PUNKU.AI's AI agent "Illu" to handle visitor inquiries, ticket questions, and booking requests 24/7. Within the first four months, the agent generated direct revenue from AI-driven conversations and freed the team from repetitive admin work.
"Illu has become an essential part of our visitor experience. It answers questions we didn't even know our guests had, and it never stops working. Our team can now focus on creating memorable moments inside the museum instead of answering the same emails over and over."
Charlyn
Marketing & Sales
- High volume of repetitive inquiries
- Missed after-hours booking opportunities
- Zero revenue from website chat
- Staff spending 2.5+ hours/week on FAQs
- 90% of inquiries handled automatically
- New revenue stream from 24/7 chat sales
- 2.5 hours saved per week in admin time
- Higher visitor satisfaction & reviews
Swarovski Kristallwelten
Wattens, Austria
Swarovski Kristallwelten partnered with PUNKU.AI to deploy an AI agent that handles hundreds of visitor interactions per week. The agent reduces email ping-pong, cuts inbound call volume, and converts over 30% of booking requests into completed checkouts.
After-Hours Demand
Interactions outside opening hours
Reduces email ping-pong
Answers multiple questions in a single session, fewer back-and-forth exchanges
Fewer inbound calls
Visitors get instant answers via chat, cutting call volume for the team
56% demand outside hours
More than half of interactions happen when staff is offline
"We implemented an AI chatbot for Swarovski Kristallwelten that handles hundreds of visitor interactions, significantly eases the workload on the team by reducing calls and email ping‑pong, and converts over 30% of booking requests into completed checkouts, making it a strong service and sales asset."
- Swarovski Kristallwelten team, Wattens, Austria
Solarshare
Salvador, Brazil
Solarshare used PUNKU.AI to automate lead qualification and customer onboarding for their community solar subscription platform. New enquiries are now triaged, scored, and routed to the right team member automatically - without any manual intervention.
Invermar
Galicia, Spain
Invermar deployed PUNKU.AI to automate order tracking notifications and supplier communication across their seafood distribution network. The AI agent handles inbound status enquiries, sends proactive updates, and flags exceptions - cutting the admin burden on their operations team significantly.
Kult-Kieztouren.de
Hamburg, Germany
Kult-Kieztouren.de, the market leader for authentic tours through Hamburg's liveliest district, deployed PUNKU.AI's AI agent "Elixia" to handle inquiries around the clock. Over 300 conversations were automatically handled - the majority direct booking requests from visitors with concrete interest.
"Elixia, as the first fully digital member of the Olivia Jones Family, assists our guests at Kult-Kieztouren Hamburg with advice and support even when we ourselves are unavailable - and does so just as friendly, humorous, and sometimes a little cheeky as we couldn't have said it better ourselves. This creates capacity in other areas that we didn't have before."
Tobi Schnittger
Volatile Data Alchemist, Kult-Kieztouren.de
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